Mail-in phone repair: checklist before you ship

Back up what you can. Even partial cloud backup beats zero recovery options.

Remove SIM and memory cards if the tray opens. Note passcode only through a secure channel if diagnostics need it.

Describe the failure in one short message: liquid, drop, no power, boot loop — plus your deadline.

Use a padded mailer or small box. Keep tracking. You will get a written outcome before any open-ended spend.